Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information is being used online. As defined by the CCPA (California Consumers Protrection Act) and the GDPR (General Data Protection Regulation), this personal data is any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, IP Address or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, use Live Chat, Open a Support Ticket or enter information on our site. We also place reviews on our site which are submitted voluntarily and are not contingent on any service. Reviews may be submitted and posted anonymously.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, respond to a marketing communication, surf the website, or use certain other site features:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• We may occasionally send you e-mail regarding our new features, news, or other important information (such as security notifications) as it relates to your website, hosting, or domain.
  • You may opt-in or out of marketing emails.
  • Only existing clients will potentially receive marketing emails from Monterey Bay Design.
  • We do not purchase, rent or otherwise acquire external mailing lists.
    

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

• We use regular Malware Scanning.
• Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit card information you supply is encrypted via Secure Socket Layer (SSL) technology.
• We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
• All data processing and every page accessed on this website is authenticated and encrypted with Secure Socket Layer (SSL) Certification.
• Credit card data is collected and processed through a gateway provider and stored for automated billing purposes with a US-based-business-only merchant account.
  • This credit card information is not visible to Monterey Bay Design, accept via a tokenized system to process your payments.
  • Our merchant account and your data is protected in accordance with the PCI-DSS (Payment Card Industry Data Security Standard) and we have been awarded a CDG360 merchant seal of trust and approval for our methods and compliance.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use browser session cookies to collect your computer's IP address for security purposes and basic site functions. This cookie expires as soon as your browser is closed.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Keep your session secure
• Understand and save your preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
• Allow you to share our site or comment on social media

You can adjust which cookies are sent using the Cookie Settings in the Cookie Banner that appears upon first visiting our site or click Cookie Settings to change your current preferences.
Cookie Settings

Third-party Disclosure
The California Consumer Privacy Act (CCPA) gives California residents the right to opt out of sharing (PII) Personally Identifiable Information for sale or otherwise. We do not - nor have we ever - sold PII to outside parties and we shall not in the future; however, the CCPA is broadly drawn and they define selling as:

"Selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by the business to another business or a third party for monetary or other valuable consideration."

Third-party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google
We use Google Analytics on our website to collect and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future

• We anonymize IP tracking in Google Analytics
• We do not collect data on demographics or interest

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Your Data is Yours and You Have Control
In complicance with the newest privacy laws in in Europe and the United States please note that your data is always in your complete control. With regard to your data, you have:

• the right to be informed of its use
• the right of access,
  • At any time, you may access your account and view or update your personal information.
    • You may access this information on your own via your Client Area
    • You may contact us for assistance by email, phone, chat or support ticket
• the right to rectification,
• the right to be forgotten,
  • At any time, you may request a deletion of your personal information.
    • Service requires access to the information provided upon establishment of service. Therefore, any request to remove all user/account data will be interpreted as a request for immediate cancellation of services which may include website hosting, email hosting, domain registration, etc. Once deleted, this information cannot be retrieved.
• the right to restriction of processing,
• the right to data portability
  • you have the right to request an export of all your personal data.

US-Based Organization
We are a US-based business providing to, primarily, local businesses and individuals - and to those 99.9% in the US. We do not market to or intentionally track business outside the US.

Notification of Policy Updates
This is a living document based on this website and will therefore be updated occasionally. Date of change will be noted at the beginning of this document. We may also update our Announcements page, blog or send emails to notify you. Policy changes of consequence will be noted.

How does our site handle Do Not Track signals?
We honor Do Not Track signals. We do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not market to those under the age of 18 years old. As stated in our TOS, a user must be 18 years or older to register or own services on this site. If under 18, a parent or guardian must be the account holder.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

• We will notify you via email
• We will post via in-site notifications

CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails,

• you can log into your account and make changes
• you can follow the instructions at the bottom of each email
• you can email us at design@montereybaydesign.com

and we will promptly remove you from ALL marketing related correspondence. You will continue to get all essential emails as they relate to your account and your existing services.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

Monterey Bay Design
Monterey, CA
United States
design@montereybaydesign.com
(831) 484-2760